Made in Germany

The diversity of manufacturing and craftsmanship in Germany is an integral characteristic of Defakto. Very few watch brands can offer such high in-house added value. From the concept, to the design, the development of prototypes, the production of watch cases, surface treatment, engraving, customization, assembly, final quality control and shipping: every part of making a Defakto watch is performed either in Pforzheim (production, watchmaking, quality control) or in Karlsruhe (design, development, communication, final assembly, dispatch). Likewise, Designer and Managing Director Raphael Ickler is responsible for all product photos, web design and brand and customer communication. 


Defakto Watch Design Ideology

Aiming to find the perfect symbiosis between form and function, Defakto produces high-quality, German-made watches for purists. The design of all Defakto watches recalls the teachings of the Bauhaus school while maintaining a strong contemporary aesthetic, for a timeless, characteristic design. The one-man structure of Defakto allows a watchmaking process that is regional and sustainable, producing authentic watches of high manufacturing quality and with clear, stringent design. Simple geometries, precise proportions and acclaimed build quality ensure that every Defakto watch will have a timeless appeal that you will enjoy as much today as in the future. 


Availability

Defakto watches are available online through this website or on-site at our premises in Pforzheim or Karlsruhe. A few small boutiques, jewelers, watch shops and online retailers also offer Defakto watches in other countries. If you are interested in cooperation or general information on this topic, please contact us.


Guarantee

Your Defakto watch comes with a two-year guarantee from date of purchase. Naturally, after the guarantee period has expired, Defakto will remain a reliable contact for everything regarding your watch. Defakto offers ongoing service and maintenance at fair prices.


Refund Policy, Right to Return

You can return your Defakto watch in its unworn, original condition without damage within 14 days. The immediate costs of the return has to be paid by the ordering party. After receipt and verification of the watch, the purchase price will be returned to you immediately. 


Maintenance

Defakto recommends you have your watch inspected every 4-5 years. This service can be performed at the Defakto Watchmaking Factory in Pforzheim, at one of our service partners abroad, or at a trusted watchmaker in your area.


Delivery period

As most Defakto watches are custom-made on request, the delivery time of your watch is usually 2-4 weeks after receipt of your order and payment. A custom design usually takes 4-6 weeks. If the watch is already in stock, the delivery will be sent immediately after receipt of your payment.

Deutscher Werkbund 

Defakto is a member of the "Deutscher Werkbund" – an institution founded in 1907 by Peter Behrens – the "Wiener Werkstätten", as well as other collectives of craftsmen and professionals. The Deutscher Werkbund is an "association of artists, architects, entrepreneurs and experts" with a long history of innovation that gave rise to the Bauhaus movement. It remains a key initiator in the fields of modern architecture and industrial design to this day. 


Handmade in Germany

Defakto is one of the 150 selected German workshops and factories that participate in the international exhibition "Handmade in Germany". The Werkschau, curated by the Direktorenhaus Berlin, was launched in cooperation with the German Chamber of Industry and Commerce (IHK) and the German Ministry of Foreign Affairs. By 2019, high-quality products with unique features will be presented in the modern arts museums of the metropoles of Canada, China, Europe, Japan, Russia, the USA and the United Arab Emirates.   


Customization

Every Defakto watch can be customized with respect to surface, engravings, modular parts such as case-back style, watchstraps, domed sapphire crystal or packaging upgrades. For special fonts or patterns for laser engraving, a vector graphic is required as a 'dxf', 'eps' or 'ai' file for the program creation. A right of return on customized products can not be granted. 


Methods of payment

You can pay via Paypal or classical wire transfer via the Defakto Watches online shop. If you would like to purchase your watch upon visiting the Defakto premises in Karlsruhe or Pforzheim, payment can only be made by cash.


VAT

For all orders from non-EU countries, VAT is automatically deducted from the order. For reasons of transparency, Defakto always shows prices including and excluding VAT on the same page. The VAT deduction occurs directly after entering your address in the checkout of the shopping cart.


Shipping

All watches shipped are insured. Shipping costs to your country are indicated during the ordering process. Worldwide, the watches are shipped with Fedex International Priority Services at a price of only € 20.00 – € 40.00 and handed over  personally at your door via signature. For customers from Germany, shipping via DHL is free of charge. When shipping your watch to a non-EU country, individual customs or tax charges can not be included in shipping charges. If you want to declare these costs in advance please contact your local customs authority office to get up-to-date information about the exact import fees. 


Shipping status

Defakto watches are shipped exclusively by DHL (Germany) or Fedex (worldwide). After handing over your watch to the shipping service providers, your tracking code number will be sent to you. You will also receive a message regarding the expected delivery date.


Cooperations/Press

For press inquiries, sales-related interests, collaborative proposals within the fields of design, architecture, art, music, culture or other requests, please contact info_at_defakto-uhren.de